(800) 774-8036

Technical Support Analyst

Anaheim, CA
Date Added: January 09, 2020
 
Software Resources has immediate job opportunities for Technical Support Analysts in Anaheim, CA.

Duration
: 13 week(s)

Contractors must have flexible work hours – Mon-Sun/ day or night including overnight shifts.

Candidates must have POS and/ Android or tablet experience 

Description:
Responsible for working closely with customers, technical analysts, and team members to help manage and perform tasks associated with the installation of terminal hardware and peripherals in the POS environment. These solutions must be aligned with business and IT strategies and comply with the organization's architectural standards. Perform problem identification, escalation and resolution. Communicates status of operations to allow for immediate response to service disruptions. Assists in coordinating the efforts of supplier teams when needed to develop or sustain the application environment. Minimum 2 years relevant experience with Point of Sale. A + and Network certification preferred. Ability to work on most phases of functional requirements. Excellent written and verbal communication.

Basic Qualifications:
Provide onsite POS hardware support and floater support. Responsible for working closely with customers, business analysts, and team members to manage and control the processing of programs and peripheral equipment on distributed computer systems to ensure the highest levels of service and system availability. Must be comfortable with answering service calls, organized and can prioritize. Window proficiency is a must. Must utilize own vehicle in order to move about site(s). Will be servicing POS hardware such as POS system, printer scanner and credit card devices. Required to be Microsoft proficient and entering data using computers. These solutions must be aligned with business and Technology strategies and comply with the organization's architectural standards. Establishes production schedules, ensuring that appropriate jobs, documentation and data files are available. Assists in job set-up. Performs problem identification, escalation and resolution. Communicates status of operations to allow for immediate response to service disruptions. Assists in coordinating the efforts of supplier teams when needed to develop or sustain the application environment. Minimum 2 years relevant experience. . Knowledge in multiple technical areas. Ability to work on most phases of functional requirements. Excellent written and verbal communication.

Required Education:
2 YEAR Associated Degree Minimum

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/


Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

 

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