(800) 774-8036

Service Desk Specialist

Orlando, FL
Date Added: January 10, 2020
 
Software Resources has an immediate contract job opportunity for a Service Desk Analyst with a major corporation in Orlando, FL.

Must pass a hair drug test and background check.

Assisting with IT services such as hardware and software troubleshooting, printing, file sharing, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Installs new personal computer systems
  • Reviews, monitors, and upgrades personal computer systems
  • Installs software and maintains software
  • Aids with tickets escalated from lower level personnel
  • Trains users on software usage
  • Troubleshoots and administers printers, copiers, fax machines, and other IT equipment
  • Troubleshoots and administers telephone sets
  • Assists and/or orients new hires with the initial usage of information systems hardware and software
  • Inventories company assets such as hardware and software
  • Supports local site file servers and applications
  • May support remote sites as required
  • Perform other such duties as may be required.
OTHER DUTIES AND RESPONSIBILITIES
  • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Contribute to building a positive team spirit.
  • Communicate effectively with subordinates and management at all levels.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
  • Maintain the highest degree of honesty and integrity at all times.
  • Perform other such duties as may be required.
KNOWLEDGE, SKILLS & EDUCATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education and/or Experience: A Bachelor's degree (BS) in Information Technology and/or 4 years related experience in IT.
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills: Complete knowledge of PC software and hardware configurations. Thorough knowledge of Microsoft Windows, Networking, Anti-Virus, e-Mail, and Microsoft Office. Must be able to configure and troubleshoot printers in a network environment.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to stand and walk. Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. Hearing protection may be recommended and/or required in some areas.


Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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