Lead, User Research

Miami, FL
Date Added: January 30, 2019
Software Resources has an immediate job opportunity for a Lead, User Research in Miami, FL.

6+ month contract with potential to extend.

Lead, User Research Job Description:

Position Summary:

The Lead, User Research oversees the day-to-day project management, analysis, and reporting of user research. Working closely with the digital product and design teams, they will develop research plans to deliver strategic guest insights that inform digital products and experiences. This person will lead our user testing program and provide support for all digital research. This individual must be able to mine, analyze and story tell with data, juggle multiple tasks at the same time, as well as be detail oriented in project management.

Ideally, candidate
should have some experience using UserTesting.com, Optimal Workshop, User Zoom, Optimizely, and other DIY user testing tools.

Essential Duties and Responsibilities:
  • Serves as the champion of guest insight within the digital organization and acting as the primary point of contact for user research.
  • Works across the Digital team to define the user testing priorities and maintain the testing calendar.
  • Applies a structured, hypothesis-driven approach to develop custom research approaches and analyses and deliver impactful guest insights.
  • Integrates user research insights across studies and with broader guest research/consumer understanding.
  • Will establish a cadence of ongoing reporting of insights, incorporating inputs from other secondary and custom research sources.
  • Shapes future direction of user research by developing new analytic approaches and methodologies.
  • Manages the overall analysis framework development to ensure actionable insight delivery.
  • Responsible for relationship with research vendor, project management, and ongoing execution of research.
  • Supports the digital insights team with the design and end-to-end execution of custom quantitative and qualitative studies including the creation of high-quality deliverables.

  • Bachelor’s degree in design, psychology, business, human factors, cognitive science, computer science, human-computer interaction (HCI), related field, or equivalent experience
  • 3+ years conducting user research, including study design, moderating/facilitating, analysis and requisite software/hardware tools
  • Experience with executing or facilitating research, analyzing results/data and translating into a clear and useful strategic insight to support clients and project teams.
  • Highly organized and structured, able to manage multiple responsibilities and deliverables at the same time
  • Select assignments may require partial to significant time shipside as well as at other operating locations domestically and internationally.
Knowledge and Skills:
  • Strong verbal and written communication skills
  • Knack for fostering collaborative relationships with stakeholders at all levels within the company
  • Able to deliver highly-detailed planning for user research projects in and outside an Agile work process. This includes phasing projects in sprints, scheduling resources and tasks, and executing the work.
  • Expertise in study design, methodology, session moderation, data analysis, and reporting for generative and evaluative research.
  • Command of a broad set of qualitative and quantitative measures for evaluating team performance, effect of research insights, and benchmarking the user experience.
  • Imaginative, enthusiastic, and curious
  • Demonstrates assertiveness to express informed point of view with confidence
  • Able to work independently and reliably manage multiple assignments and responsibilities
  • Intermediate to advanced working knowledge of Microsoft Office (365) suite of applications and/or Google equivalents

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at http://www.softwareresources.com/it-careers/it-job-search/
Company Overview
Software Resources specializes in IT talent recruitment services and workforce staffing solutions. Founded in 1992 as an IT staffing services firm, we are a privately held women-owned business enterprise (WBE), celebrating our 25th year in business. We are headquartered in Lake Mary, Florida, just outside of Orlando. With branches and sales professionals throughout the U.S., Software Resources is the staffing agency of choice for clients and consultants.
We specialize in IT. It’s what we do and what we know, every day. We provide contract, contract to hire and direct hire placement IT staffing solutions for Energy, Entertainment/Gaming/New Media, Financial Services, Government, Healthcare, Hospitality, Professional Services, and Security.

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