IT Business Analyst (CRM)

Miramar, FL
Date Added: August 16, 2019
Software Resources has an immediate job opportunity for an IT Business Analyst (CRM) in Miramar, FL.

6+ month contract

Scope of Work:

Product Analyst handling CRM software support, projects, and enhancements for the B2C Call Centers.

Scope of work:
  • Serve as a liaison between IT and Business management
  • Analyze and prioritize business system requests and user needs
  • Perform requirements gathering, process analysis, and functional decomposition
  • Conceive and recommend functional solutions that meet business needs
  • Ensure functional solutions align with compliance regulations (i.e.- SOX, PCI, GDPR)
  • Identify a solution’s impacts to the current business environment
  • Author detailed functional specifications
  • Write test plans, perform software certification, and oversee UAT
  • Develop training materials for end users
  • Support software migrations
  • Troubleshoot system issues
  • Perform duties in accordance with standard SDLC methodologies (i.e.- waterfall, SCRUM, AGILE) and industry best practices
  • Perform other job-related duties assigned by supervisor
Required Skills/Competencies:
  • 5+ years of IT Business Analysis experience in a medium to large company
  • 3+ years of Software Testing experience with enterprise-wide applications
  • Proven ability to collaborate and clearly communicate, both verbally and in writing, with technical peers and business partners
  • Able to multi-task with limited supervision in a fast-paced environment
  • Capable of working independently and as part of a team
  • Strong knowledge of business process analysis, concepts, tools, best practices and procedures
  • Creativity combined with analysis, critical thinking and problem-solving skills
  • Experience with waterfall and agile methodologies
  • Competent with documentation and presentation software applications such as MS Office, Confluence, Visio, and PowerPoint
  • Competent with requirements management, issue tracking, and workload software applications such as Jira, Client Quality Center, Remedy, Clarity, and MS Project
Preferred Skills/Compentencies:
  • Knowledge of a CRM system (i.e.- Siebel, Salesforce)
  • Experience in the Cruise Line, Hospitality, or Call Center industry
  • Experience with Oracle databases and writing SQL scripts
  • Business Analysis certification (i.e.- CBAP, CSPO, CSM)
  • UX design concepts
Preferred Education:
Bachelor’s degree in Information Technology or equivalent

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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