(800) 774-8036

End User Support

Burbank, CA
Date Added: January 10, 2020
Software Resources has an immediate job opportunity for an End User Support in Burbank, CA.

: 6 month(s)

The Permier Production Services team delivers and supports Infrastructure, computing devices, software and additional technology needs for Studio Staff and crews for various shows. Ideal candidates will have excellent technical and interpersonal skills and the commitment to supporting values and the success. The team is responsible for managing very dynamic environment with 1500 plus users on multiple studios throughout Los Angeles area. The position provides on-site services to production locations in LA area and remote support services for production locations out of the state.

[End User Support]
  • Provides end user workspace support including issue resolutions, asset deployment and configurations, upgrades/patches, new software installations and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
  • Manages and supports network infrastructure services for multiple locations
  • Partner with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.
  • Organize and executes office moves and asset reallocations
  • Performs OS imaging tasks and maintains standards for all platforms for studios
[Services and Infrastructure Support and maintenance]
  • Oversees provision of access to clients/users for BITSTREAM service. Performs account administration tasks of user account creation and scheduling as well as onsite service request for streaming as needed.
  • Performs O365 service administration tasks for Production Collaboration / Email service which includes
    • User account / Email account creation
    • Team Site creation and management
    • Authentication / Security Management
  • Performs Clearpass user management tasks for StudioExpressnet (SXN)
  • Works with the leadership to execute Asset Management / Procurement across the board for production groups
  • Conducts updates/patch reporting and manages distributions of updates/patches registered with central servers across all Production entities via Desktop Central.
  • Ensures all security vulnerability points communicated across IT are addressed with patches and updates via Desktop Central for Windows.
  • Manages and implements Network services for production workflows
Basic Qualifications:
  • Minimum 7 years of experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and application packaging
  • Experience with Windows OSs, and various versions of Microsoft Office including latest.
  • Image build and deployment experience
  • Application packaging techniques
  • Emphasis on sharing of knowledge through good communications, peer training, and written documentation
  • Ability to work independently without intensive oversight
  • Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
  • Initiative and ability to research problems independently and find root causes
  • Positive customer service and team attitude
  • Focused on quality, organized, committed to continual improvement
  • Discipline to adhere to formal system lifecycle methodology
Required Education:
BA/BS degree or equivalent experience

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!

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