Digital Product Operations Manager

Celebration, FL
Date Added: June 10, 2019
Software Resources has an immediate long term contract job opportunity for a Digital Product Operations Manager in Celebration, FL.


The Digital Product Operations Manager, under guidance from their leader, manages partner expectations, scope, budget discussions and project communications.
  • Develops strong partner relationships
  • Provides partners with a consistent point of contact and accountability for their digital business needs
  • Provides critical thoughts and best practices to partners’ digital business needs
  • Can frequently shift focus across multiple projects or lines of business
  • Is able to articulate the company strategy
  • Works to deliver solutions to business partner needs within the established digital strategy
  • Responsible for the on-time, on-budget, on-strategy delivery of marketing- and operations-related projects
  • Accountable for setting, and prioritizing urgencies for cross-functional teams while communicating ongoing statuses and removing any product build blockers
  • Preemptively anticipating partners needs based on overall business performance
Basic Qualifications:
  • A minimum of 3 years combined business and digital experience
  • Experience with technical, user and business issues in a fast-moving digital organization
  • Willingness to take personal initiative, self-starter
  • Strong verbal and written communication and leadership skills, including an ability to communicate effectively at the Manager level
  • Ability to work collaboratively across large matrix organizations
  • Critical thinker who is able to effectively navigate through ambiguity
  • Highly organized
  • Comprehensive understanding of traditional or digital retail promotional strategies
  • Strong dedication to the digital Guest experience
  • Generates project briefs that illustrate the essential elements of a project including objectives, strategies, target audience, background, and execution considerations
  • Strong familiarity and understanding of the product development lifecycle, and proven track record of application of concepts
  • Translates research data into a story that drive business opportunity, project objectives and prioritization
  • Tracks business requests with the team using established tools such as the Wiki and JIRA
  • Writes detailed business requirements, user stories and acceptance criteria (or at least owns their quality)
  • Help translate business concepts into detailed product requirements through user stories and/or business requirements and effectively communicate these requirements as the subject matter expert
  • Tasked with end to end testing of digital product to ensure prescribed requirements are met and the Guest experience is top quality
  • Help devise test cases for new digital products to be tested against and work with Technology partners to integrate into testing schema
  • Works closely with Technology and Production partners to ensure functionality, quality and requirements of the digital product are met and all blockers to the build are removed
  • Escalates unresolved business, strategy, scope, and budget issues as appropriate to the Manager
  • Ensures appropriate review and sign-off of key deliverables with internal and external stakeholders
  • Fosters effective working relationships with internal Parks and Resorts Digital Creative, Production, and Technology teams and often brokers solutions between them
Required Education:
Bachelor’s Degree

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at http://www.softwareresources.com/it-careers/it-job-search/

Company Overview
Software Resources specializes in IT talent recruitment services and workforce staffing solutions. Founded in 1992 as an IT staffing services firm, we are a privately held women-owned business enterprise (WBE), celebrating our 25th year in business. We are headquartered in Lake Mary, Florida, just outside of Orlando. With branches and sales professionals throughout the U.S., Software Resources is the staffing agency of choice for clients and consultants.
We specialize in IT. It’s what we do and what we know, every day. We provide contract, contract to hire and direct hire placement IT staffing solutions for Energy, Entertainment/Gaming/New Media, Financial Services, Government, Healthcare, Hospitality, Professional Services, and Security.

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