(800) 774-8036

Application Operations Engineer

Anaheim, CA
Date Added: December 17, 2019
Software Resources has an immediate job opportunity for an Application Operations Engineer in Anaheim, CA.

Job Description:
The Application Operations Support Engineer works as part of a team responsible for end-to-end technical support of complex web based applications. The ideal candidate would be a trouble-shooting expert supporting operating systems, applications, performance monitoring and middleware stacks. An understanding of object oriented programming techniques would be a plus. The role will also interface with Enterprise Engineering, Software Delivery and Testing teams in a Dev-Ops environment.

Responsibilities and Expectations:
  • Recognized as a subject matter expert in Linux and proficient in multiple operating systems, including OS performance monitoring, tuning, and troubleshooting.
  • Recognized as a subject matter expert on at least one web server and application server technology, configuration, performance monitoring, tuning, clustering, and debugging.
  • Experience with HTTP, TCP/IP, SNMP and DNS.
  • Has experience on one or more load balancer platforms.
  • Acts as a liaison and manages the Dev-Ops process with project delivery teams.
  • Part of 24x7x365 on-call rotation
  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
  • Demonstrates exceptional troubleshooting methodology.
  • Demonstrate ability to independently triage highly complex system and application incidents.
  • Able to evaluate new application requirements for operations best practices.
  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
  • Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.
  • Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion.
  • Able to receive feedback in a constructive manner and consistently apply it to tasks.
  • Able to create system and production documentation, adhering to organization standards.
  • Evaluate existing monitoring stack, identify gaps, propose & implement recommendations.
Basic Qualifications:
  • 5-7+ years' experience supporting and/or deploying web-based products or services
  • 3+ years Amazon AWS (Cloud) experience
  • Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment.
  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
  • Able to independently triage highly complex system and application incidents – identify root cause, and drive issues to resolution
  • Understand basic application design and dependencies for the applications the team supports.
  • Able to create concise and accurate documentation for Level 1 staff for the resolution of simple to moderate incidents/issues.
  • Ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success.
  • Has shown the ability to initiate change and act with integrity when tough decisions have to be made.
  • Proven experience with system analysis and SDLC.
  • Demonstrated strong analytical and problem solving skills to achieve business results.
  • Ability to manage and prioritize multiple projects simultaneously.
  • Excellent organizational, communication and time management skills.
  • Demonstrated experience with performance management/monitoring tools (CA Interscope, AppDynamics, Sitescope, Splunk)- from usage and implementation perspectives
  • Basic understanding of database concepts – ability to write SQL queries, understand common DB problems.
  • Basic understanding of Java operational concepts – threading, messaging, JVM/GC tuning.
  • Basic understanding of CI/CD.
  • Basic understanding of computer networks/Infrastructure – Firewall, Load Balancer, DNS, Routing, Switching
Preferred Qualifications:
  • ITIL V3 Foundations Certified
  • Proven experience with JAVA programing debugging and trouble shooting
  • Problem Solving Certification
Required Education:
Bachelors or equivalent.

Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/

Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.

Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you're located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!


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